Known issues

What we do about known issues

We strive to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible. Where content is likely to create a barrier, we’ll state a reason, warn users and offer alternatives.

If we have failed to identify a barrier, please email

Known issues

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards.  For example, they may contain elements, such as tables, that may not be marked up so they’re accessible to a screen reader. The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

We plan to replace our pre 2018 PDFs, however priority is being given to publishing any new PDFs or Word documents to meet accessibility standards.


The time-out of an account sign-in is a standard behaviour of websites, it helps to protect your data. Currently our users do not receive a notification that they have timed out following a period if inactivity. This will be addressed in future updates to notify users the sign-in will expire.

Form issues

Some of our old forms do not correctly label some options in a manner which can be read by assistive technology.

Our forms do not currently have unique page titles as the user moves from page to page; some forms have headings which some assistive technology incorrectly reads out.

WAI-ARIA issues

Some aria-labels and WAI-ARIA roles may be incorrect or not as useful as they could be. Our automated checks are able to check whether they exist, but are not able to tell us if they are useful in their given context.

We are working through all of the pages on the website to ensure that they are helpful with the assistance of a screen reader.